Frequently Asked Questions for Shoppers

Look for an email from Camp Twin Lakes Partners Card with the subject “[Camp Twin Lakes Partners Card] You have received a Partners Card”

If you can’t find it, check your junk or spam folders. If it’s not there, you may have mistyped your email address in the recipient line at checkout.

Please contact the Partners Card team at partnerscard@camptwinlakes.org so we can help.

When you buy a Partners Card, you’ll receive several confirmation emails, one which is titled "[Camp Twin Lakes Partners Card] You have received a Partners Card".  Please present this email as proof of purchase. You may choose to take screenshot of the Partners Card email along with your confirmation code and save it to your photos for easy retrieval while shopping.

If participating retailers allow the Partners Card discount to be used in their online shop, they are listed on our Where to Shop page as an Online Retailer. You will find a list of discount codes in your mobile receipt or your physical directory, or you can contact partnerscard@camptwinlakes.org.

As much as we would love for all of our retailers to participate online, some stores are not permitted to provide discounts on a national-scale website for a local event. Thank you so much for your understanding, and please enjoy supporting the small businesses that do participate online!

You can use your card as many times as you would like for the duration of the program. In fact, we encourage purchasers to shop to their hearts’ content!

Since Partners Card is a fundraising event to send children with serious illnesses, disabilities, and other life challenges to Camp, we ask that card holders do not share their card with friends, but rather encourage their friends to buy their own Partners Cards!

The physical card is best for shoppers who like to have the Partners Card directory in hand, or those who are less comfortable with technology. Other shoppers prefer the convenience and security of the eco-friendly mobile card, which is accessible on your phone.

If you ordered your mobile card on your mobile device, you should automatically be logged in when you visit partnerscard.com. An orange bar will appear at the top of the screen reading “view your card.” Click this to access your mobile Partners Card. The store associate will then click “verify card” and make sure that the name on your mobile card matches an ID or credit card. If you ordered your card on a computer and want to log in on your mobile device, go to  https://www.partnerscard.com/my-account. This page can also be found under the “shoppers” tab by clicking “card login.” Login using the username and password you created at purchase. Click “remember me” and you will not have to repeat this process again. Click here to view our Mobile Card Guide! Please email partnerscard@camptwinlakes.org with questions.

For restaurants, all alcohol is excluded. (Remember, gratuity should be based on the total before the discount is applied.) Exclusions for individual retailers will be listed in their descriptions in the Partners Card directory or online.