Frequently Asked Questions for Retailers

When is the Partners Card valid?

Partners Card 2019 begins Friday, October 25th and ends Sunday, November 3rd.

What is Partners Card?

Partners Card is the premiere shopping event in Metro Atlanta. Shoppers can purchase a $70 mobile Partners Card or physical Partners Card and receive a 20% discount over a 10 day period at over 400 participating retailers and restaurants. 100% of the sales of Partners Cards go directly to Camp Twin Lakes.

What is Camp Twin Lakes?

Camp Twin Lakes provides life changing camp experiences to thousands of Georgia’s children facing serious illnesses, disabilities and other life challenges. Camp Twin Lakes provides week-long summer camps and year-round weekend retreats at three fully-accessible and medically-supported campsites, and through hospital-based Camp To Go programs. Camp Twin Lakes collaborates with over 60 different nonprofit organizations, each serving a different population, to create customized programs that teach campers to overcome obstacles and grow their confidence and capabilities.

Do I have to pay to participate in Partners Card?

Partners Card is free for retailers and service providers, we just ask that our retailers tell their customers about the program. All supplies for card selling will be provided by Camp Twin Lakes. Restaurants and Online Only retailers are not required to sell Partners Cards. Remember, every dollar raised, whether through donations or card sales, goes directly to sending kids to camp!

How do shoppers purchase the Partners Card?

Shoppers can purchase the card from a community card seller, buy cards from any participating retailer that sells cards, or purchase a mobile card online. If your store decides to sell physical cards, shoppers will fill out the form on the back of the directory with all of their payment information and be given the card. If they decide to pay in check or cash, we ask that you keep this until our courier comes after the program is completed to pick up your payments and card reconciliation form. The purchase of a Partners Card does not have to be run through your POS system unless your store would like to do this, in which case you would write a check to Camp Twin Lakes for the total amount of cards that your store sold.

How do we process Partners Cards sales?

Processing Partners Cards is extremely easy! All you have to do is gather all payment information, fill out the payment reconciliation form sent to you in your supply box, and send it back in the envelope with the courier who comes to pick it up once the program has ended.

How many times can a shopper use their Partners Card?

A shopper may use the card as often as he/she chooses throughout the 10 day period. In fact, we encourage purchasers to shop to their hearts’ content!

How much does a Partners Card cost?

A physical Partners Card or mobile Partners Card costs $70. 100% of the proceeds go directly to Camp Twin Lakes, and sending children to camp.

What if shoppers want to share their Partners Card?

Partners Cards cannot be shared and are only valid when used and signed by the person who purchased them. If you see an unsigned card, please ask the user to endorse it. We encourage retailers and restaurants to ask for ID to validate the use of the card. Please remember that this is a fundraiser, and the proceeds from card sales help send kids with serious illnesses, disabilities and life challenges to camp. Instead of allowing customers to share cards, please encourage them to purchase their own card.

What is excluded when accepting a Partners Card?

For restaurants, alcohol is excluded from the discount. Gratuity at restaurants should be based on the check prior to the discount. For retailers, please follow the exclusions that you provided in your contract- these exclusions have been listed for shoppers in the Partners Card Directory.